FAQs
HOW TO ORDER
QUALITY & PRICING
Good-quality products at fair value.
PAYMENT METHODS
Payments are accepted via Online Banking. Cash on Delivery (COD) is not provided.
SHIPPING POLICY
Ready-to-wear: Dispatched next-day from payment confirmation.
Artisanal pieces: 1–4 weeks from payment confirmation.
Artisanal pieces: 1–4 weeks from payment confirmation.
DELIVERY TIME
Metropolitan: Within 2 business days
Upcountry: 3–4 business days
**Excluding weekends & public holidays.**
Upcountry: 3–4 business days
**Excluding weekends & public holidays.**
RETURNS & EXCHANGES
ELIGIBILITY
- Damaged or Incorrect Items: We provide complimentary replacements for any shipping errors or transit damage.
- Preference Exchange: Available for unopened items only. A 50% restocking fee plus return shipping applies.
Note: For hygiene & quality assurance, opened items are non-returnable. PROCEDURE
1. Contact us with photographic evidence within 24 hours of delivery.
2. Await official authorization before returning the shipment.
3. Upon inspection and balance settlement, your new selection will be dispatched.
- Damaged or Incorrect Items: We provide complimentary replacements for any shipping errors or transit damage.
- Preference Exchange: Available for unopened items only. A 50% restocking fee plus return shipping applies.
Note: For hygiene & quality assurance, opened items are non-returnable. PROCEDURE
1. Contact us with photographic evidence within 24 hours of delivery.
2. Await official authorization before returning the shipment.
3. Upon inspection and balance settlement, your new selection will be dispatched.
Thank you for your kind support.
If you have more questions, feel free to contact us at your convenience.